http://www.zwsoft.com/forum/viewthread.php?tid=2397 After installing SP1 for ZW012 we have been getting errors when creating a new part. Insert sketch as first operation. Create point. We get an error ( see image ). I posted this with support, but thought I would also post it here as I have never received an answer to my support request from April, also curious if anyone else is experiencing this problem. The errors continue until there are so many you cannot proceed. [attach]533[/attach] bottlecad 2012-08-23 21:33:54 http://www.zwsoft.com/forum/viewthread.php?tid=2397&pid=16104 We are always starting a new file, as we do not use ZW3D for production. So no existing file is involved. We have uninstalled the SP1 version and deleted all directories. Reinstalled error comes back. It gets worse as you create a part, starts in sketch mode and progresses into 3D world, eventually locks up the software. We uninstall SP1 and reinstall version 12 (no SP) and everything is fine. bottlecad 2012-10-16 01:54:46 http://www.zwsoft.com/forum/viewthread.php?tid=2397&pid=16097 Hi John, do you use the file clean tools at all? Is the problem with this one file only? Can you recreate the problem with a clean file and fresh modelling. FYI I have had the occasional file that gets a corrupted part of even sketch and the only way forward is to remove, clean them rebuild the object. Cheers mudcrab 2012-10-13 02:53:03 http://www.zwsoft.com/forum/viewthread.php?tid=2397&pid=16071 [b]Reply [url=http://www.zwsoft.com/forum/redirect.php?goto=findpost&pid=16065&ptid=2397]6#[/url] [i]2357557437[/i] [/b] Dell XPS 8300 i&-2600 CPU @ 3.40 GHz, Windows 7 Professional SP1, built in graphics AMD Radeon HD 6670 bottlecad 2012-10-09 04:29:09 http://www.zwsoft.com/forum/viewthread.php?tid=2397&pid=16069 Dell XPS 8300 Intel [email]i7-2600@3.40GHz[/email] 64 Bit, Windows 7 Professional SP1, Built in graphics AMD Radeon HD 6670 with latest driver. bottlecad 2012-10-08 23:30:00 http://www.zwsoft.com/forum/viewthread.php?tid=2397&pid=16065 could you tell me your environment?Such as your windows version,your graphics 2357557437 2012-10-07 09:50:03 http://www.zwsoft.com/forum/viewthread.php?tid=2397&pid=16060 [b]Reply [url=http://www.zwsoft.com/forum/redirect.php?goto=findpost&pid=16059&ptid=2397]4#[/url] [i]bottlecad[/i] [/b] Just to update. I did send the video requested. We have tried reinstalling, many times. Each time the error returns. It also is not confined to one computer. We have just gone back to the original V12 release. bottlecad 2012-10-03 23:00:51 http://www.zwsoft.com/forum/viewthread.php?tid=2397&pid=16059 Just to update. I did send the video requested. We have tried reinstalling, many times. Each time the error returns. It also is not confined to one computer. We have just gone back to the original V12 release. bottlecad 2012-10-03 22:58:28 http://www.zwsoft.com/forum/viewthread.php?tid=2397&pid=15839 Hi,Bottolecad. We never miss the request from our custoemrs, excepting the holiday time or Email sending problems. I also can't reproduce this problem. Could you sent us the detailed operation process by image or video. If you have submit this to Support email, I believe that our colleague will great to serve you anytime. William_ZW3D 2012-08-27 10:57:31 http://www.zwsoft.com/forum/viewthread.php?tid=2397&pid=15827 FYI. Never had any issues at all like this.[attach]534[/attach] I suspect a complete re install should sort it? I guess you can only try. Doesn't seem like an actual bug. Cheers mudcrab 2012-08-24 05:14:45