http://www.zwsoft.com/forum/viewthread.php?tid=2510 I have installed Zwcad+ 2012 on two workstations and the default tool palettes are empty. This issue seems to be isolated to users whom do not have administrator privileges on the domain, even though they are power users of their local machines and have been granted full access rights to zwcad program folders. I also tried an export from a working admin machine but the import function does not import the thumbnails which seems to be a bug as well. Pavman 2012-11-06 23:29:59 http://www.zwsoft.com/forum/viewthread.php?tid=2510&pid=16242 Thank you for your response Amanda, yes the user is an administrator of their local machine, but I cannot make my users Domain Admins. This will be an issue for any firm with a domain as any user that logs on to a machine will have to be made admin of that machine and the program installed for each user of that machine. Hopefully Zwsoft will implement a workaround. Pavman 2012-11-08 23:13:31 http://www.zwsoft.com/forum/viewthread.php?tid=2510&pid=16239 Hi Sven, for some reasons which is not only related with Toolpalettes, we suggest users install ZWCAD+ with administrator privileges. otherwise, some resources can not be properly placed or visited by common users, for example the thumbnails. Thank you! Amanda qinmuting6947 2012-11-08 16:38:58