Problem insta

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Luky

Newbie

posts: 33

Registered: 2013-1-12

Message 1 of 6

 Problem insta
10-06-2013 04:49 . pm | View his/her posts only
Buongiorno
ho installato la versione ZW3D 2013 Italiano e il l'antivirus mi ha rilevato nel File zw3dremote.exe un presunto virus Suspicious.Cloud.7.F e lo ha eliminato, qualcuno ha avuto lo stesso problema ?? e come e' stato risolto.
Grazie Luky

good morning
I installed version ZW3D 2013 Italian and the antivirus I found in the File zw3dremote.exe a suspected virus Suspicious.Cloud.7.F and took it away, someone had the same problem? and how and 'been solved.
thanks Luky

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Paul

Moderator

posts: 261

Registered: 2011-9-17

Message 2 of 6

11-06-2013 04:54 . am | View his/her posts only
Hi Luky,
yes, my Av told me the same. Actually it was suspicious.
You can use your AV to scan that install files, then see what is actually reports. I don't think you will find an actual virus, just the AV algorithm detects a suspicious style.
I would just tell the AV to leave it alone and install.
Cheers Paul

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Colin

Manager

posts: 126

Registered: 2012-1-19

Message 3 of 6

14-06-2013 09:44 . am | View his/her posts only
Hi, Luky

We are 100% sure that the zw3dremote.exe file is safe, it is just the error warning from the antivirus software, we have done a lot of test for antivirus software before it is released, but we can't cover all of them. Could you please tell me which software you are using, I can contact them to put zw3dremote to the white list.

I think digital signature from Verisign might help to avoid these kinds of warning, I think we can sign it and then assure that it is released officially to eliminate those errors.

Best regards
Colin

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Luky

Newbie

posts: 33

Registered: 2013-1-12

Message 4 of 6

14-06-2013 03:02 . pm | View his/her posts only
Good morning Mr. Colin
the antivirus I am using 'Norton 2013 Business Edition.
thanks
Luky

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William

Top Influencer

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Registered: 2010-10-28

Message 5 of 6

17-06-2013 11:36 . am | View his/her posts only
It's not my first time to see the Norton conflict with ZW3D, Norton mistake the install file as virus. I always told users to add the ZW3D files to trust list in Norton.

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daved

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posts: 10

Registered: 2011-11-23

Message 6 of 6

18-06-2013 12:55 . am | View his/her posts only
Post Last Edit by daved at 2013-6-18 00:56

Reply 3# colinchuang2008

Hi Colin,

I'm not sure a digital signature will help in this case. The problem rests, not with the ZW3D file, but, and Paul hit the nail on the head, the Anti-virus software. I have never had a problem with ZW3D firles but have with other technical software. I ended up sending copy of the file to my Anti-virus vendor, they checked the file and reported back to me it was a false positive, corrected their anti-virus algorithms and fixed the problem in the next day's update.

I recommend this approach if the Anti-virus vendor is willing to address such issues as it insures no problems after installation.

Dave
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