CAD/CAM discussion forum > CAD Tutorial & Tips > Fail to return ZWCAD+ 2012 borrowing license to the server

Fail to return ZWCAD+ 2012 borrowing license to the server

Rank: 1

Mohamed

Newbie

posts: 2

Registered: 2012-4-23

Message 1 of 4

 Fail to return ZWCAD+ 2012 borrowing license to the server
12-09-2013 03:07 . pm | View his/her posts only
Dears,
we have a problem in ZWCAD+ 2012 Network License Manager Borrowing section
We tried to return a borrowed license from a PC to ZWCAD+ 2012 Network License Manager Borrowing Section before it's expire date on the PC, but it give us an error message "Return failed"!!

The borrowed license still on the PC and didn't return to the ZWCAD+ 2012 Network License Manager!!
Also, the borrowed license on the PC give an error message "it's expired" each time we open ZWCAD+ 2012 Professional.

We tried to repair the borrowed license on the PC, but it give us an error message "Repair failed"
We checked your "Licensing_Guide.CHM", but it didn't work.

We posted a "support request" dated 17-7-2013, but no one responding to us!!
Please we need your support ASAP.

Best regards

Rank: 9Rank: 9Rank: 9

Jenny

Manager

posts: 481

Registered: 2013-5-6

Message 2 of 4

22-09-2013 03:56 . pm | View his/her posts only
Reply 1# Mohame7906


sorry for replying late.

Could you tell me when the borrowed period expire? If the borrowed period has expired, then ZWCAD+ 2012 will lose license, no need to return borrowed license to server manually. And it is unable to repair an expired license.

If the borrowed period hasn't expired, Please make sure the workstation is connecting to the server while returning license to the server. You can try Ping to check the network connection.

Rank: 1

Mohamed

Newbie

posts: 2

Registered: 2012-4-23

Message 3 of 4

22-09-2013 06:43 . pm | View his/her posts only
Post Last Edit by Mohame7906 at 2013-9-22 18:46

Post Last Edit by Mohame7906 at 2013-9-22 18:45

Dear Jenny,
The borrowed period will expire on 12-Jan-2014.
The workstation is connecting to the server while returning license to the server.
Firewall was disabled on workstation and server.
The workstation unable to return the license to the server and give error message "Return Failed".
Now, the license on the workstation is not working and give error message "Time trust".
We tried to repair the license on the workstation to make it usable, but it give error message "Repair failed"
Please find attached the error message.
We need to return the borrowed license from the workstation to the server ASAP. Please help.
07.png
2013-9-22 18:42

Rank: 9Rank: 9Rank: 9

Jenny

Manager

posts: 481

Registered: 2013-5-6

Message 4 of 4

08-10-2013 11:35 . am | View his/her posts only
Reply 3# Mohame7906


hi Mohamed, in this case, please contact our local reseller to clean up the license on this workstation, then we will give you a new copy of license to activate on this workstation.

By the way, I can see that you are using ZWCAD+ 2012, it is former version, now we have ZWCAD+ 2014, with new feature dynamic block, CUI etc. Find out what's new in ZWCAD+ 2014 from this post: ZWCAD+ 2014 Official Release.

You can always download the latest version of ZWCAD+ from here:
http://www.zwsoft.com/zwcad+/
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