Privacy Policy

ZWCAD Software Co., Ltd (ZWSOFT) would like to thank you for visiting our website. We know many visitors have questions regarding the privacy of their interactions with ZWSOFT. We hope this privacy policy statement will answer any questions you may have, but if it does not, please feel free to contact us at the email address or postal address shown below. 
The Contents of this statement are organized as follows: 

A. Online Privacy/ Marketing Contacts and Privacy/ License Activation and/or License Registration and Privacy 
Information Collected about Online Visitors 
Entities Collecting Information 
Information Collected via Marketing Activities 
Information Collected via License Activation and/or License Registration 
The Use of Personal Information Collected 
Requiring Registration 
Updating Personal Information 
Changes to This Policy 

B. ZWSOFT Community Sites 

C. Purchasing Items or Services from the ZWSOFT Site 

D. Third Party Sites 

E. Technical Support and Privacy 

Information Collected in Connection with Technical Support 

A. Online Privacy/ Marketing Contacts and Privacy/ License Activation and/or License Registration and Privacy 
Information Collected from Online Visitors 

In general, you can visit the ZWSOFT website without telling us who you are or revealing any personal information about yourself, such as your name, phone number, postal or email address. Our web server collects IP addresses to obtain certain aggregate information concerning the use of our website. An IP address is a number that is automatically assigned to your computer whenever you're surfing the web. We do not link IP addresses to any personally identifiable information. Therefore you can remain anonymous when you visit our website. 
Our web servers also collect information such as number of visits, average time spent on the site, pages viewed, etc., but this information is not traceable back to an individual user. ZWSOFT uses this information to analyze how people use our site and generate ideas on how the site might be improved. 
Some of our web pages utilize "cookies" so that we can better serve you with tailored information when you return to our site. Cookies are identifiers that a web site can send to your browser to keep on your computer to facilitate your next visit to our site. It may do such things as store the fact that you have registered for a seminar so that the next time you visit the site we recognize that you are a registrant. You can, if you wish, set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. 
Occasionally you may be asked to give us more specific information about yourself, such as when you download software, register for a seminar or other event, respond to a survey, or enter a contest from our website. Supplying such information to us is optional, but you may be unable to complete certain transactions without giving such information. 

Entities collecting personal information. 
The information provided at this site is collected by ZWCAD Software Co., Ltd., 300 Baker Ave., Rm.508, No.886, Tianhe North Rd., Guangzhou, 510635, P.R.China. Our phone number is 86-20-38259726. 
This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it is collected. 

Information Collected via Marketing Activities 
ZWSOFT conducts many different marketing activities by which it may collect your personal information. For example, we collect contact information at trade shows, we rent email and physical mail addresses for marketing campaigns, we invite the public to download free software from our website in return for providing us contact information, we run contests for which participants provide basic information on registration, and we obtain addresses from publications that target the industries from which we hope to attract customers. When we rent lists of names and addresses, we rent them from entities that provide only names of individuals who have "opted in" to receive communications from companies such as ZWSOFT and we typically do not receive the actual contact information but only the ability to send an email or mail to the contact from a bonded mailhouse. 

Information Collected via License Activation and/or License Registration 
At the time customers register or activate their license of ZWCAD and/or ZW3D, ZWSOFT collects information such as Company name, shipping address, contact name, contact email address, telephone number, title, role, products designed, primary CAD product in use and industry sector. ZWSOFT requests this information because it believes it is important to understand who its customers are and how to contact them with relevant product information. In some circumstances, ZWSOFT may be obligated to make this information available to third parties who license to ZWSOFT technology that is included in the products being activated. If ZWSOFT receives an inquiry from a person at the licensee company as to which individual at the company has activated a given license, ZWSOFT will supply the contact name in response to enable the company to understand where its licenses are being used. 

The Use of Personal Information 
ZWSOFT may use the personal information you provide us for a variety of purposes, including registration, authentication, and marketing. We may use the information to inform you of special offers, contests, upgrades, and other ZWSOFT products and services that may be of interest to you. When you are a customer of ZWSOFT products or services, we may use your personal information to contact you for a wide array of customer relation/customer service purposes, such as to inquire whether you intend to renew subscription service agreements or other contracts with ZWSOFT or to request that you respond to a survey concerning our products and services or to address a question regarding an order. 
Since ZWSOFT resellers are our primary sales channel and provide the first line of support to our customers, we share personal contact information with the reseller assigned to a particular customer or prospect. 
We may also provide you with materials concerning the products and/or services of other third parties we think may be of interest to you. We may do this by emailing information to you or providing your name and address to a bonded mailhouse that mails information on behalf of a third party. The bonded mailhouse is prohibited from providing the third party with your name and contact information and is obligated to either return the information to us or destroy the list following the mailing. Unless we inform you otherwise at the point at which we collect your information, we will not provide your personal contact information directly to a third party not otherwise described herein. If you do not wish to receive information about additional ZWSOFT products or services or those of its partners and other companies, please let us know (contact information below) and we will respect your wishes. Emails we distribute describing offers we think may be of interest to you also contain instructions as to how you can opt-out of future emails. 
ZWSOFT stores the personal data of web site visitors and customers indefinitely and may maintain and process such information directly or indirectly in one or more databases in the United States and elsewhere. We may hire other companies to provide services on our behalf that may involve the storage and use of your personal information, such as for delivering mailings or emails. Any such company or third party is required to maintain the confidentiality of that information and is prohibited from using that information for any purpose other than as authorized by us. If you provide personal information to ZWSOFT, you agree and consent to the storage and usage of this information anywhere that ZWSOFT and its affiliates maintain offices (around the world), for a variety of purposes, including those described above. ZWSOFT may also disclose such personal information if required by law or if ZWSOFT believes in good faith that such disclosure is reasonably necessary to comply with legal process (for example, a warrant or subpoena or other court order) or protect the rights, property or personal safety of ZWSOFT, our customers or the public. 

Web Site Analysis 
ZWSOFT uses the services of a third party vendor to help us measure and analyze the effectiveness of our web pages and how visitors use www.ZWCAD.org. To do this, we may use web beacons and cookies provided by this third party vendor. The type of information we collect includes the pages visited and navigation patterns, which helps us learn how visitors use our site, what information is of most interest to our customers and to visitors to our web site. Although the third party vendor logs the information coming from our site on our behalf, ZWSOFT controls how that data may and may not be used. If you do not want to assist ZWSOFT in improving our web site, products, services, offers and marketing strategy, you can mail us at sales@zwcad.com.

Changes to this Policy 
ZWSOFT may change this policy from time to time. Any changes will be posted to this site, so we encourage you to review our privacy policy from time to time. 

B. ZWSOFT Community Sites, including Forum, ZWCAD Club, etc. 
ZWSOFT provides various Community activities to its users, including online Forums (see the Community page at www.zwcad.org). 
Participation in these activities is voluntary and it is very likely that personal information will be exposed to other members of the Community if you participate. Some users prefer to participate using pseudonyms, but email addresses are required. ZWSOFT takes no responsibility for maintaining the privacy of any personal information you make available to members of any Community identified in this section of the website. 

C. Purchasing Items or Services from the ZWSOFT Site. 
If you wish to purchase items (including software, books, or branded marketing merchandise) or services (e.g., certification training) from the site, we require your personal information such as your full name, billing address, telephone number, email address, and credit card number/expiration date. Collection and processing of information related to this purchase activity may be conducted by a third party fulfillment house that is obligated to maintain the confidentiality of the information. In certain circumstances, a third party is acting as a reseller of the items and is independently responsible for protecting your information. Please read carefully such vendors' Privacy Policies before providing your personal data. ZWSOFT may access personal information collected by the third party vendor in order to better understand the products of interest to its customers. ZWSOFT may use this information to notify you of other products or services it believes may be of interest to you. 
ZWSOFT works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We may also store information regarding your purchase (not credit card information but information as to what you ordered and whether and when it was fulfilled and your contact information) in order to answers questions and resolve issues that may arise later. 
At the time the order is placed we may ask you to "opt in" for further contact regarding such things as sales and special offers and we may contact you following that "opt in" permission. If you opt in we may also share your information with other companies and organizations whose products we think may be of interest to you so that they may contact you. If you do not opt in we will not contact you regarding other offers, but please be aware that if you have given us your personal information pursuant to other ZWSOFT marketing activities, we may contact you. 

D. Third Party Sites 
This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it is collected. ZWSOFT is not responsible for the content or privacy practices of any non- ZWSOFT website. Please review the privacy policy of such other sites before providing them with your personal information. 

E. Technical Support and Privacy 
Information Collected in Connection with Technical Support 

Generally, ZWSOFT technical support group can obtain customer contact information via the serial number and registration data it maintains in its customer database. ZWSOFT may use this contact information to respond to support inquiries and/or to request additional information from the customer. 
Occasionally ZWSOFT must obtain files and/or model information to assist it in diagnosing their technical support issues. ZWSOFT may share model and file information provided by a customer with a licensor of technology that is included in a ZWSOFT product if ZWSOFT considers that appropriate to assist it in diagnosing or resolving a customer problem. All of such licensors are also contractually obligated to protect the confidentiality of customer models and files. 
Some third party software that interoperates with the ZWSOFT products, such as Microsoft's Windows XP® operating system software, may request data from your system in order to assist it in diagnosing issues. You will be informed of the need for this information and may choose whether to provide it to the third party. The third party will be responsible for any privacy issues related to the information you provide it. 
ZWSOFT also maintains many of the customer files in a database it uses to conduct regression tests and other tests of later releases of the ZWSOFT products. 


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