bug in new 14725 version

    
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ilia_2s

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Message 1 of 11

16-06-2010 01:01 . pm   |   View his/her posts only

HI! I installed a new v. 14725 update. Now I can't work with some files - ZWCAD immediatly crashes when I open it. Sample of a file in attach.uploads/20100616_130107_123.dwg

this issue become apparent only when ZWCAD running with users privileges.
ilia_2s2010-06-16 13:03:33

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OldForumPost

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Message 2 of 11

 bug in new 14725 version
17-06-2010 01:32 . pm   |   View his/her posts only
Hello, may I know the total version number? You can get it by inputting VERNUM on the command line. Is it '2010.05.31(14725)' ?

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ilia_2s

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Message 3 of 11

18-06-2010 04:03 . am   |   View his/her posts only
Yes! Command VERNUM shows "2010.05.31(14725)"

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OldForumPost

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Message 4 of 11

 bug in new 14725 version
17-06-2010 01:32 . pm   |   View his/her posts only
Hello ilia_2s, please send the crash report and the detailed system information to tech@zwcad.com, after we check the problem, we will forward it to our R&D, thank you for the drawing you attached, all these information are important to solve the problem.

To find the crash report, please take reference to this topic:
http://classic.zwcad.org/forum/forum_posts.asp?TID=775&KW=&PID=2782#2782

And you can find the system information by running DXDiag:




Jenny2010-06-18 11:45:45

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ilia_2s

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Message 5 of 11

20-06-2010 02:46 . am   |   View his/her posts only

ok, this is my report, I also send it to tech@zwcad.com:

Hi,

This is reply to your post

http://classic.zwcad.org/forum/forum_posts.asp?TID=774


The crash report in attach. (I send 2 reports, because when I am close firs error it's crashes again)

System information:

OS: Windows XP Professional SP3 English + Russian MUI Pack


DxDiag information also in attach.

This error shows only when I try open some dwg files under user account. One of dwg in attach.

This error starts only after update ZWCAD application to version "2010.05.31(14725)".

Do you need any additional info?

ilia_2s2010-06-20 03:00:45

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ilia_2s

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Message 6 of 11

23-06-2010 01:49 . pm   |   View his/her posts only
It's difficult to work with this error, nevertheless I don't receive any reply yet.

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ilia_2s

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Message 7 of 11

23-06-2010 08:28 . pm   |   View his/her posts only
OK, The requested file in attach.

But this file provide by installation! It's also contains in msi update
package, that's rewrite it.


Best regards,

Ilia ------.

Please quote all previous correspondence.


В Срд, 23/06/2010 в 18:26 +0800, ZWCAD_support пишет:
> Dear Ilia ------,
>
> Sorry for replying late.
>
> Thank you for sending us the files. I have forwarded them to our R&D and the files being researched. By the way, it seems that you load a lisp file before the crash, could you please send that lisp file to us to test the problem. The file is probably under this path: 'C:/Program Files/ZWCAD 2010 Rus/ZWCAD.lsp'
>
> Keep in touch.
>
> Best Regards,
> Jenny ---Technical Support Team
>
>
> Add: Rm.508, No. 886, Tianhe North Road, Guangzhou 510635, P. R. China
> Tel: (+86)20-38289780 ext 138
> Fax: (+86)20-38288676
> Skype: tech_zw
> MSN: tech_zw@hotmail.com
> (Available from 8:30am to 5:30 pm GMT+8)
> Email: tech@zwcad.com
> http://www.zwcad.org
>

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vlad_simple

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Message 8 of 11

23-06-2010 10:37 . pm   |   View his/her posts only
We have more crashes with latest version (14725) than they were in 14211.

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ilia_2s

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Message 9 of 11

23-06-2010 11:17 . pm   |   View his/her posts only

[QUOTE=vlad_simple]We have more crashes with latest version (14725) than they were in 14211.

Do you collect crash info and send it to support and paste to forum? ZWSOFT need this in order to reduce the number of errors

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ilia_2s

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Message 10 of 11

30-06-2010 01:12 . pm   |   View his/her posts only
Can I hear some news? Please, notify approximate date of make solution.

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OldForumPost

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Message 11 of 11

 bug in new 14725 version
17-06-2010 01:32 . pm   |   View his/her posts only
Hi ilia_2s and vlad_simple, we are going to release a special patch for ZWCAD 2010 to fix the crash problem. The date to release hasn't been fixed up. So if you find more crash issue with ZWCAD 2010, please send to tech@zwcad.com. Thank you in advance.
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