Message 1 of 2
Is this indeed so or is my dealer living in cuckoo land ?
Message 2 of 2
As I know, if you lost or damaged your dongle, then you need to buy another one , just like purchasing a new license.
If the dongle is sent to you broken, you can send it back and change another for free.
But it's not a absolute rule , some sales person or resellers may have some other method to deal with it to satisfy our customers. If your dealer told you so, I think maybe he can provide you a new one without much money.
If you are meeting this problem currently, you can tell me your country and reseller and I'll ask relative sales to confirm the detail info.
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