Message 1 of 6
ho installato la versione ZW3D 2013 Italiano e il l'antivirus mi ha rilevato nel File zw3dremote.exe un presunto virus Suspicious.Cloud.7.F e lo ha eliminato, qualcuno ha avuto lo stesso problema ?? e come e' stato risolto.
I installed version ZW3D 2013 Italian and the antivirus I found in the File zw3dremote.exe a suspected virus Suspicious.Cloud.7.F and took it away, someone had the same problem? and how and 'been solved.
Message 2 of 6
yes, my Av told me the same. Actually it was suspicious.
You can use your AV to scan that install files, then see what is actually reports. I don't think you will find an actual virus, just the AV algorithm detects a suspicious style.
I would just tell the AV to leave it alone and install.
Message 3 of 6
We are 100% sure that the zw3dremote.exe file is safe, it is just the error warning from the antivirus software, we have done a lot of test for antivirus software before it is released, but we can't cover all of them. Could you please tell me which software you are using, I can contact them to put zw3dremote to the white list.
I think digital signature from Verisign might help to avoid these kinds of warning, I think we can sign it and then assure that it is released officially to eliminate those errors.
Message 4 of 6
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Message 6 of 6
Reply 3# colinchuang2008
I'm not sure a digital signature will help in this case. The problem rests, not with the ZW3D file, but, and Paul hit the nail on the head, the Anti-virus software. I have never had a problem with ZW3D firles but have with other technical software. I ended up sending copy of the file to my Anti-virus vendor, they checked the file and reported back to me it was a false positive, corrected their anti-virus algorithms and fixed the problem in the next day's update.
I recommend this approach if the Anti-virus vendor is willing to address such issues as it insures no problems after installation.
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