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Fail to return ZWCAD+ 2012 borrowing license to the server

    
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Rank: 2

Mohamed

Assistant Engineer

posts: 2

Registered: 2012-4-23

Message 1 of 2

 Fail to return ZWCAD+ 2012 borrowing license to the server
12-09-2013 03:07 . pm   |   View his/her posts only
Dears,
we have a problem in ZWCAD+ 2012 Network License Manager Borrowing section
We tried to return a borrowed license from a PC to ZWCAD+ 2012 Network License Manager Borrowing Section before it's expire date on the PC, but it give us an error message "Return failed"!!

The borrowed license still on the PC and didn't return to the ZWCAD+ 2012 Network License Manager!!
Also, the borrowed license on the PC give an error message "it's expired" each time we open ZWCAD+ 2012 Professional.

We tried to repair the borrowed license on the PC, but it give us an error message "Repair failed"
We checked your "Licensing_Guide.CHM", but it didn't work.

We posted a "support request" dated 17-7-2013, but no one responding to us!!
Please we need your support ASAP.

Best regards

Rank: 2

Mohamed

Assistant Engineer

posts: 2

Registered: 2012-4-23

Message 2 of 2

22-09-2013 06:43 . pm   |   View his/her posts only
Post Last Edit by Mohame7906 at 2013-9-22 18:46

Post Last Edit by Mohame7906 at 2013-9-22 18:45

Dear Jenny,
The borrowed period will expire on 12-Jan-2014.
The workstation is connecting to the server while returning license to the server.
Firewall was disabled on workstation and server.
The workstation unable to return the license to the server and give error message "Return Failed".
Now, the license on the workstation is not working and give error message "Time trust".
We tried to repair the license on the workstation to make it usable, but it give error message "Repair failed"
Please find attached the error message.
We need to return the borrowed license from the workstation to the server ASAP. Please help.
07.png
2013-9-22 18:42
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