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Fail to activate License in ZWCAD, license manager hang-up

    
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Rank: 1

arturo1133

Newbie

posts: 1

Registered: 2014-6-13

Message 1 of 6

 Fail to activate License in ZWCAD, license manager hang-up
16-06-2014 05:16 . pm   |   View his/her posts only
Hi,

I have been having problem activating the activation codes that we have for ZWCAD+ 2014.

I have tried both online and manual activation but no luck.

Please see image below when I try to activate:

zwcad-activation-error.JPG
2014-6-16 17:11


The License Manager hang-up and become unresponsive.

I also checked the Event Viewer and I got this error message:

The program ZwAuthHost.exe version 1.1.2.2 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

The errors happened on two laptops with Win7 Pro 64bit, 4GB RAM

Anybody have experienced this and have the solution?

Thank you in advance.

Rank: 4

Martin_S

Senior Engineer

posts: 265

Registered: 2012-7-18

Message 2 of 6

17-06-2014 12:05 . am   |   View his/her posts only
Try contact with local reseller. One will help You online by internet.

Rank: 2

SameerSG

Assistant Engineer

posts: 20

Registered: 2013-2-12

Message 3 of 6

22-10-2014 03:11 . pm   |   View his/her posts only
I have faced the same issue.

Reinstallation did not work.
Trying different versions of license manager did not work.
And now client asking for money back.

Rank: 4

Martin_S

Senior Engineer

posts: 265

Registered: 2012-7-18

Message 4 of 6

22-10-2014 04:20 . pm   |   View his/her posts only
I see AVAST, maybe firewall blocka internet?

Rank: 8Rank: 8

Jenny

Super Moderator

posts: 535

Registered: 2013-5-6

Message 5 of 6

23-10-2014 12:05 . pm   |   View his/her posts only
Reply 1# arturo1133

The problem might due to some system setting or software block. I suggest you to try "Manual Activation", generate a request xml file, email to register@zwcad.com (or me wuqiaojuan@zwcad.com), then you will get a response xml file, locate it to finish the activation. Let me know if the problem still happen.

Rank: 8Rank: 8

Jenny

Super Moderator

posts: 535

Registered: 2013-5-6

Message 6 of 6

23-10-2014 02:41 . pm   |   View his/her posts only
We have similar feedback from other customers, it turns out that, wait 15+ minutes and then ZWCAD+ was activated successfully.
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