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Installer fails

    
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KanyonKris

Newbie

posts: 2

Registered: 2015-3-18

Message 1 of 3

 Installer fails
22-03-2015 02:05 . pm   |   View his/her posts only
I am trying to install ZW3D for the first time but it's not working.
My computer is Windows 7, 64 bit and exceeds the hardware requirements. I run the ZW3D 2015 download, it unpacks the files then starts the installer which seems to run a little (the mouse cursor is spinning) then quits. I get no errors, nothing. I installed it on another computer just fine. I've tried disabling anti-virus, deleting temp files, older versions of ZW3D, nothing helps. Any ideas?

Rank: 1

KanyonKris

Newbie

posts: 2

Registered: 2015-3-18

Message 2 of 3

24-03-2015 12:58 . pm   |   View his/her posts only
I worked around the installer failing. On the computer that I was able to install ZW3D, I went to the "C:\Program Files" directory and copied the ZWSOFT directory to a USB flash drive then copied the ZWSOFT directory to the Program Files directory of the computer that wouldn't install. Then I ran "zw3d.exe" and it's working.

The only problem is the trial period has expired. Can I get a 30 day license to properly evaluate ZW3D?

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William

Top Influencer

posts: 330

Registered: 2010-10-28

Message 3 of 3

26-03-2015 03:13 . pm   |   View his/her posts only
Reply 2# kanyon9060


Hi user KanyonKris,
Please contact our Region sales manager yaohanlian@zwsoft.com to apply for the trial license.
Best regards.

William
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