ZWSOFT WEBSITE PRIVACY STATEMENT FOR EU WEBSITE USERS
Note: This Website Privacy Statement applies to EU website visitors only.
1 INTRODUCTION
ZWSOFT is committed to protecting your privacy. When you visit or make use of our website www.zwsoft.com, ZWSOFT collects and processes your personal data. This Website Privacy Statement provides the information regarding the collection and processing of your personal data in the context of our website, to the extent this processing falls within the territorial scope of the European Data Protection Regulation (Regulation 2016/679, the GDPR) as explained in more detail below.
Please read this Website Privacy Statement carefully, before using our website (e.g. submitting forms or downloading our products).
ZWSOFT reserves the right to change this Website Privacy Statement. If we make significant changes to this Website Privacy Statement, we will actively inform you about this on our website or via e-mail, prior to the change taking effect. You can always consult our website for the most recent version of this Website Privacy Statement.
2 STRUCTURE
Our Website Privacy Statement is structured as follows:
1 Introduction
2 Structure
3 data controller
4 Ways of collecting your data
5 types of personal data we collect
6 Purposes of the processing and legal basis
7 Data retention
8 Sharing / disclosure of personal data
9 location of storage and processing of personal data
10 your rights
11 protection of your personal data
3 DATA CONTROLLER
The data controller for our website is ZWSOFT CO., LTD.(Guangzhou), 32nd floor, Zhujiang City, No. 15, West Zhujiang Road, Tianhe District, Guangzhou, China. For any data protection related questions or concerns, please contact us via e-mail privacy@zwsoft.com or via phone +86 20 3828 9780.
4 WAYS OF COLLECTING YOUR DATA
Depending on how you interact with us, we collect and process different types of personal data in different ways. ZWSOFT collects and processes your data if you:
(i) subscribe to our newsletter;
(ii) inquire or request for a demo;
(iii) inquire or request for a quotation;
(iv) fill out forms for (free) software downloading;
(v) fill out forms to get the free ZW3D student version;
(vi) provide us with feedback;
(vii) create an account for the user forum;
(viii) report technical issues.
5 TYPES OF PERSONAL DATA WE COLLECT
Depending on how you interact with us and our website, we process different types of personal data in different ways. In general, if you visit our website most of the data will be processed only when you submit it to us actively (for example, if you use our web forms to download software or if you subscribe to our newsletter).
More specifically, we inter alia collect the following types of personal data:
|
Name |
E-mail address |
Country (and State) |
Company |
Phone number |
Other |
Newsletter subscription |
X |
X |
|
|
|
|
Demo inquiry or request |
X |
X |
X |
X |
X |
|
Quotation inquiry or request |
X |
X |
X |
X |
X |
Job title |
(Free) software downloading |
X |
X |
X |
|
|
|
Getting the ZW3D Student version |
X |
X |
X |
|
|
|
Providing us with feedback |
X |
X |
X |
X |
X |
Providing us with feedback |
Contact for technical support |
X |
X |
X |
|
|
Product and request |
Account for User Forum |
X |
X |
|
|
|
Posts on the User Forum |
6
PURPOSES OF THE PROCESSING AND LEGAL BASIS
|
Purposes |
Legal basis |
Newsletter subscription |
Sending direct marketing communications to inform you on upgrades, new products, promotions, or special offers |
Consent |
Demo inquiry or request |
Providing you with a free demo of our software products |
Necessary for the performance of a contract.
If you do not provide us with your personal data, we cannot provide you with the requested free demo of our software products.
|
Quotation inquiry or request |
Providing you with a local quotation for our software products. |
Necessary for the performance of a contract.
If you do not provide us with your personal data, we cannot provide you with the local quotation for our software products.
|
(Free) software downloading |
Providing you with our software products |
Necessary for the performance of a contract.
If you do not provide us with your personal data, we cannot provide you with the requested software products.
|
Getting the ZW3D Student version |
Providing customers with our software products |
Necessary for the performance of a contract.
If you do not provide us with your personal data, we cannot provide you with the requested software products.
|
Providing us with feedback |
Maintenance and development of our software products |
Necessary for the purposes the legitimate interests of ZWSOFT, namely to improve our services and software products, and to assess the quality of our services and software products |
Contact for technical support |
Maintenance and development of our software products
Customer support
|
Necessary for the performance of a contract.
If you do not provide us with your personal data, we cannot provide you with the requested support.
|
Account for User Forum |
To be able to communicate with you via the User Forum |
Necessary for the purposes the legitimate interests of ZWSOFT, namely to be able to communicate with our customers. |
7 DATA RETENTION
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for as set out under Section 6, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general terms this means that we will retain your personal information for the duration of your relationship with us and for the length of any applicable limitation period for claims which might be brought against us later. We will remove your personal data if we no longer need it for the purposes set out under Section 6.
More specifically, the following retention periods apply:
Newsletter subscription |
For the duration of our relationship with you and up to two (2) years thereafter |
Demo inquiry or request |
For the duration of our relationship with you and up to two (2) years thereafter |
Quotation inquiry or request |
For the duration of our relationship with you and up to two (2) years thereafter |
(Free) software downloading |
For the duration of our relationship with you and up to two (2) years thereafter |
Getting the ZW3D Student version |
For the duration of our relationship with you and up to two (2) years thereafter |
Providing us with feedback |
For the duration of our relationship with you and up to five (5) years thereafter |
Contact for technical support |
No longer than five (5) business days |
Account for User Forum |
Until you delete your account |
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
8 SHARING / DISCLOSURE OF PERSONAL DATA
We handle your personal data collected via www.zwsoft.com carefully and confidentially. We do not share, sell, rent, or trade your personal data to or with third parties for promotional purposes. Below we included a list of recipients of personal data.
● Group Companies: ZWSOFT is a global company with subsidiaries around the world. We share your personal data with other companies in the ZWSOFT Group for business purposes. The relevant group companies involved are ZWSOFT CO., LTD.(Guangzhou) (our headquarters), ZWCAD Software America, Inc. and HK ZWCAD Software Limited.
● Local Resellers:
We share your personal data with our local resellers, if you submit a request for a quotation or local demo, so they can
o provide you with technical support;
o or to deliver local support.
Please click here for a current list of ZWCAD local resellers, and here for a current list of ZW3D local resellers.
9 LOCATION OF STORAGE AND PROCESSING OF PERSONAL DATA
We store your data in our databases that are located in China.
We may (further) transfer your personal data to our group companies in China (including Hong Kong), and the United States of America, and to our local resellers. For the location of our local resellers, please click here for a location overview of ZWCAD local resellers and here for a location overview of ZW3D local resellers.
10 YOUR RIGHTS
You have the right of access, the right to rectification, the right to erasure, the right to restriction of processing, the right to data portability and the right to object. Please note that most of these rights are not absolute and subject to exemptions in the law. Below we set out your rights in more detail and provide you with information on how you can exercise these rights. We respond to your request within one month, but have the right to extend this period with two months. If we extend the response period, we will let you know within one month from your request.
|
Your right |
How to use it |
1 |
We need your consent for some of the ways we use your personal data, for example for marketing. |
You can e-mail your request to privacy@zwsoft.com. If you are subscribed to our e-mail newsletter, we will also give you the opportunity to opt out through a link in each newsletter. |
2 |
You can ask us to confirm if we are processing your personal data. |
You can e-mail your request to privacy@zwsoft.com. |
3 |
You can ask to access your personal data. Please note that to help protect your privacy and maintain security, ZWSOFT will take steps to verify your identity before granting you access to the information. |
You can e-mail your request to privacy@zwsoft.com. |
4 |
You can ask to correct your personal data if it is inaccurate. |
You can e-mail your request to privacy@zwsoft.com.
Open the e-mail we send back to you and click on “Update your profile” to update your customer profile.
|
5 |
You can ask us to delete certain of your personal data.
You have a right to be forgotten and you can ask that our systems stop using your personal data.
|
You can e-mail your request to privacy@zwsoft.com.
|
6 |
You can ask us to restrict how we use your information. |
You can e-mail your request to privacy@zwsoft.com. |
7 |
You can ask us to help you move certain of your personal data to other companies.
To help with that you have a right to ask that we provide your personal data in an easily readable format to another company.
|
You can e-mail your request to privacy@zwsoft.com. |
8 |
You can ask us to stop using your personal information, but only in certain cases. |
You can e-mail your request to privacy@zwsoft.com. |
9 |
You may request us to stop processing your personal data for direct marketing purposes. |
You can e-mail your request to privacy@zwsoft.com. |
10 |
You have the right to complain to the relevant supervisory authority. |
You can get in touch with the supervisory authority in the EU Member State of your habitual residence, place of work or with the supervisory authority in the EU Member State in which an alleged infringement of the applicable data protection legislation took place. |
11 PROTECTION OF YOUR PERSONAL DATA
ZWSOFT has adopted appropriate technical and organizational measures to protect your personal data from accidental, unlawful or unauthorized destruction, loss, alteration, modification, access, disclosure or use. Such measures include:
(i) access to your personal data is limited to the persons that necessarily need to access your personal data (e.g. ZWSoft’s technical team);
(ii) access to your personal data is logged and monitored at regular intervals;
(iii) back-ups of your personal data are frequently made to prevent the data from loss.
